Legal
Cancellation and Refunds
Counsel-review draft
This document is a structured draft, not a finalised policy. It has not been reviewed by qualified counsel and the operating entity and governing jurisdiction have not been selected. It is published so applicants can see the substance of what will govern them, not because it is final.
Plain version: you can cancel a membership at any time, in one click, from your account. We do not ask why and we do not make you phone anyone. If we ever take money for something physical and cannot send it when we said, you get the choice of waiting or getting your money back — and if you do not reply, we refund you automatically.
1. What you are buying
OFC currently sells membership — recurring access to the platform and the benefits listed on the membership page. Membership benefits marked Now are available the moment you join. Benefits marked Soon or Later are not yet available and are not part of what you are paying for today.
OFC does not currently sell trading cards, packs, boxes, or any physical goods. When we do, this policy is updated before the first sale and the terms below at sections 4 and 5 apply to them.
2. Cancelling a membership
You can cancel at any time from your account settings. Cancellation takes effect at the end of the period you have already paid for — you keep access until then. We do not charge a cancellation fee and we do not require notice.
We will email you a reminder before any renewal charge, including the amount and the date, so a renewal is never a surprise.
In plain terms
One click, any time, no reason needed. You keep access until the period you already paid for runs out.
Summary only. The numbered text is what binds.
3. Membership refunds
First 14 days: full refund on request, for any reason, on your first membership term. Email us and we process it within 5 business days to the original payment method.
After 14 days: monthly memberships are not refunded for the current month, but cancel immediately for future months. Annual memberships are refunded pro rata for whole unused months if you cancel in the first 90 days.
If we remove or fail to deliver a benefit marked Now, and you tell us within 30 days, you get a pro-rata refund for the remainder of your term whether or not the windows above have passed.
In plain terms
Full refund inside 14 days on your first term. After that, cancel any time for the future; annual plans get pro rata back inside 90 days.
Summary only. The numbered text is what binds.
4. Physical goods and delivery times
When OFC sells physical goods, we state a shipping window before you pay. If we do not state one, the legal default under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435) is 30 days.
We will not take payment for a physical item unless we reasonably expect to ship it inside the stated window. That is a legal requirement and it is also simply how we intend to operate.
5. If something is delayed
If we learn we cannot ship inside the stated window, we will email you promptly with a revised date and two options: consent to the delay, or cancel for a full refund.
If you do not reply, we treat that as a cancellation and refund you automatically. You never have to chase us to get your money back.
Refunds go to the original payment method. If that is impossible, we will use a method at least as fast and reliable as first-class mail.
In plain terms
We tell you, and you choose: wait, or take your money back. Say nothing and we refund you anyway.
Summary only. The numbered text is what binds.
6. Damaged, faulty or wrong items
Tell us within 14 days of delivery with a photograph and we will replace the item or refund it, at your choice, including return postage. Trading cards are graded on condition, so we treat a damaged card as a faulty item — not as a matter of taste.
7. Chargebacks
If something is wrong, please contact us first. We would far rather fix it directly and we usually can, faster than a bank dispute. Nothing in this section limits your right to dispute a charge with your bank.
8. How to reach us
Email our support address. A person answers. We aim to reply within one business day and to resolve refund requests within five.
Questions about this document: contact us and choose “Legal or rights concern”.